CORREOS : approx. shipping business days after order processing
Spain : 2-3 Europe : 5-7 USA&Australia rest of the world : 7-14
MAILBOXES Srl. : approx. shipping business days after order processing
Spain : 1-2 Europe : 2-4 USA&Australia rest of the world : 5
You have 7 days after receiving the product to exchange or return goods. All goods must be returned unused and in perfect condition. Clients are responsible for return/exchange shipping charges. Please contact Über den Wolken before returning any item. We will refund the full value of the goods within 30 days of receiving the items at our studio, using the same method as the original payment. Please note that we will not refund international duties and taxes.
Returns should be addressed to:
Über den Wolken
Calle Fontanella 20, 7D
We are not responsible for damage or loss with occurs after the goods have been handed to the postal or courier service. In case you receive damaged goods let us know immediately. Please retain all relevant documentation so that we can make an insurance claim.
Orders will be processed and dispatched within 1-2 working days. We offer 2 types of shipping. With the local post office, correos, orders within Spain should arrive between 2-3 business days (Monday to Friday, excluding Bank Holidays). International shipping will take 7-15 business days aprox. Delivery times are an estimate, it has happened (when shipping to the USA, Americas or Australia) that Correos has taken up to one month to deliver the package. We will not take responsibility for delays caused by the courier service.
NOTE: With orders over 1 kg (usually 2-4 pieces depending on weight) for the US and Canada, Correos has offered a new and reliable express shipment which is 37€. This shipment should take 3-4 workdays.
The alternative shipping option is via Mailboxes, shipping is more reliable and guaranteed. Within Spain it will take 24-48 hours, Europe 2-4 working days and USA, Asia, Americas and Australia 5 days approx.
Shipping will be calculated according to weight and destination in your shopping cart.